Shipping policy

TeddyTide Shipping Policy

Shipping Policy

Thank you for shopping with Teddytide! We are committed to ensuring your order arrives safely and as quickly as possible.

Order Processing

  • Orders are processed within 1-15 business days after payment has been confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During busy periods, processing times may be slightly longer. We appreciate your patience and will keep you informed if there are any significant delays.

Shipping

  • We currently ship throughout South Africa.

  • Shipping times typically range from 1-15 business days, depending on your location and the courier service.

  • Delivery to remote or outlying areas may take longer.

Shipping Costs

Shipping fees are charged at a flat rate..

We may occasionally offer free shipping promotions, which will be clearly advertised on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation along with tracking information (where available), allowing you to monitor your delivery.

Delivery Delays

While we work with trusted courier partners, delivery times are estimates and cannot be guaranteed. Delays caused by weather conditions, public holidays, courier disruptions, or circumstances beyond our control may occur.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct before completing your order.

TeddyTide cannot be held responsible for orders delivered to an incorrect address provided by the customer. If an order is returned due to incorrect information, additional shipping charges may apply to resend the package.

Damaged or Lost Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date. Include your order number and, where applicable, photographs of any damaged items or packaging so we can investigate and assist you promptly.

Collection

If local collection is available, customers will be notified once their order is ready for collection. Please bring proof of purchase or your order confirmation when collecting your order.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: teddytidebears@gmail.com
Phone/WhatsApp: 0646596924

Thank you for choosing TeddyTide. We appreciate your support and look forward to serving you!